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Update the Netflix app\n\n If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update. You can also update the Netflix app with these steps: Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.
Restart your device
1
Turn off your device. If your device has a power cable, unplug it.
2
Make sure your device is completely off, not just in sleep or standby mode.
3
Leave your device off for 15 seconds.
4
Turn on your device and try Netflix again.
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